Returns & Exchanges Policy

At Lavish Dolls Collection, we want you to feel confident in every purchase. Because our hair products are beauty and personal-use items, we maintain specific return and exchange guidelines to protect the quality and integrity of every order.

Hair & Wig Returns

Due to the nature of our products, all hair, wigs, bundles, closures, and frontals are final sale once they have been shipped or received.

We do not accept returns or exchanges based on a change of mind, incorrect length, color preference, styling preference, or failure to review product details before purchasing.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To submit a claim, please provide:

• Your order number
• A description of the issue
• Clear photos of the item received
• Clear photos of the packaging and shipping label

Our team will review your claim and determine the appropriate resolution.

Do not alter, cut, color, bleach, install, wash, or otherwise manipulate the hair before submitting a claim. Once hair has been altered or installed, we cannot accept a claim regarding its original condition.

Accessories

Unused accessories may be eligible for an exchange or store credit if requested within 7 days of delivery. Items must be unused, unworn, and in their original packaging.

Sale & Promotional Items

Items purchased during a sale or promotional event may be subject to additional restrictions and may be final sale.

Refunds

Approved refunds, when applicable, will be issued to the original payment method. Original shipping charges are non-refundable.

Lavish Dolls Collection reserves the right to deny a return, exchange, or claim that does not meet the requirements outlined above.

For questions regarding your order, please contact our customer service team before sending anything back.